We offer a hosted service for VoIP (Voice over IP). This allows people to launch different types of businesses around VoIP technology without any technical expertise of their own.

The requirements for running a successful VoIP business are too much. People need to have different types of hardware and software before they can launch a service. In addition they need different types of technical expertise and trained personnel to run the service correctly. Using hosted service almost eliminates the initial cost of launching and also eliminates any requirements for technical knowledge on the part of the business owner.

The service includes:

• A billing engine support multiple business models.
• A Softswitch to route VoIP Calls.
• A LCR (Least Cost Routing) engine to choose the least cost route on each call.
• Servers and all other hardware required
• All the bandwidth required to run your service
• A IVR (Interactive Voice Response) Server to play sound IVRs.
• Many other components.

Charges are defined for a partition. A partition can take one million minutes of traffic per month. For further details see http://Net-caller.com/pricing.html

Multiple business models are supported. Most common of them include:

• VoIP wholesale (buying and selling of VoIP minutes)
• VoIP termination
• Prepaid calling cards
• PC to Phone
• Phone to Phone
• CallBack
• CallShops
• IP Phones or residential VoIP
• Others (ask sales)

The contract runs on a month by month basis. You can cancel the contract any time. There is no long term obligation.

Yes you can ask sales to arrange a demo for you. Its free.

In Retail you are primarily dealing with 'subscribers' and you keep track of billing of each of those subscribers. Typically you keep all subscribers on prepaid billing although the system does support postpaid as well.

In wholesale, you are dealing with other people who have VoIP traffic and you are mainly into trading of VoIP minutes where you sell VoIP minutes to originators and purchase them from terminators. Our LCR (Least Cost Routing) engine is a very useful tool in doing this that maximizes your profit.

In termination, you take traffic from different originators or wholesale providers and deliver them to called parties usually using gateways.

You will be free to choose your own terminators and negotiate the best rates that you can find. We do offer A - Z termination though but that is mainly to get you started quickly while you search for better rates.

Yes. A subscriber has a single account and can use his available balance on any of the offered business models.

You can find the contract on http://Net-caller.com/contract.pdf. You will have to sign it when your service is provisioned.

Yes. Please contact Net-caller Sales and we will setup a demo account for you. We can also arranged an attended demo for you where a sales engineer will show you the functioning online. You can then continue to demo things on your own. As of now there is no extra cost for an attended demo.

Within the first 30 days, you can cancel the service at any time and you will get money back for the unused days on a prorated basis.

You sign a contract and send initial deposit. The service is provisioned for you within two working days of receiving payment from your side.

The absolute minimum amount is US$500. If you want any extra optional services, there will be an extra deposit which is typically between US$100 to US$500

There are different requirements to start different business models. You can see details of each on http://Net-caller.com/model.html

See details on Supported Business Models.

There are two requirements for any terminator.

• Support for SIP Protocol
• Support for G.729a Codec.

You can search over the net. One good starting point is the website http://VoIPProvidersList.com

We are a Canadian company and can give reference of Canadian printers. One company that we have used in the past and found good is http://ColourFast.com You can find other printing companies in your local area. Typical price for printing a prepaid card is between 4 to 7 US cents per card depending on quality and options.

Following business models are supported:

• Wholesale
• Termination
• Prepaid Calling Card
• Phone2Phone
• Pc2Phone
• Callback
• IP Phone or residential VoIP
• Call Shops
• Mobile VoIP

Visit http://www.Net-caller.com/model.html

Yes. You can have as many terminators active at one time as you want.

You just add their IP addresses in the allow lists. For details visit the online demos page.

You import rate sheets using the billing engine provided and they also appear in the LCR. You use the billing engine to manage the LCR as well. For details visit the online demos page.

You can start with prepaid calling cards business following the steps at http://Net-caller.com/model.html For details visit the online demos page.

There is no limit on the number of PINs that you can generate.

You can contact any local printer in your area. In case you can't find one you can ask Net-caller sales and they will suggest you some printers who can do it securely for you.

These PINs can be used in 'any' supported business model. That includes phone to phone, CallBack, PC to Phone, IP Phone, CallShop and others.

You or your agents get all this benefit.

The billing system keeps track of all your sales including account receivable. You sell PINs to 'locations' and the billing system keeps track of everything after that. Locations can be franchises, department stores, cyber cafes, call shops or anyone else that you sell PINs to.

Yes you get real time reports for all PIN activity including activation, usage, expiry and lapse etc.

No. You can generate PINs of any amount that you want.

You can get local access numbers from any such provider in the world and point them to your designated IP in our system. Alternately, you also get local access numbers through Net-caller. Contact sales for prices in different areas.

That varies from provider to provider. With Net-caller they are charged on a monthly basis for each number that is allocated to you plus a charge for 'channels'; which are the maximum number of concurrent calls that you want to support. So it is possible for you to have 500 LANs and 30 channels on their back and you pay monthly for both of these.

Yes your subscribers can register as many ANI numbers under their account as they want. They also do this using the subscriber self service menu present in the billing system. Once registered the system allows them Pinless dialing.

Yes in that case the system reverts to a PIN based model and the subscriber is asked to enter his PIN to identify himself.

CallBack business model is useful wherever it is difficult for the subscriber to make an outgoing call but he is in a position to receive an incoming call. One most common reason is in countries which restrict VoIP usage. The other possible reason is through cell phone which charge heavily for outgoing calls but may not charge anything or very little for incoming calls.

In these cases the subscriber informs your system provided by Net-caller about his intention to make a phone call through any support means and your system makes a call to him which is an incoming call for the subscriber. The subscriber then is asked for his intended number to call and the call is established.

The most common method is a 'ring' on a dedicated number specially assigned for this purpose. The special number reads the CLI and drops the call. The system comes to know about the subscriber's intention to make a phone call and also the identity of the subscriber reading his CLI.

The other method is web callback. In this method, the user comes to the website and enters his own number as well as the number he wishes to call and presses submit. The system then calls him first and then joins his call on the other number he entered.

No. CLI callback may not always work. This is because CLI is at times not passed through country borders and it may not be possible to keep the CallBack local access number within a country because of legal restrictions. In those cases you will to use alternate methods to accept callback requests.

Yes it always works but it requires subscribers to have access to Internet at the time when they intend to call. This is a restriction which users doesn't like always.

Optionally you can have a SMS callback setup for you. This will give you a dedicated number where subscribers can send SMS messages when they intend to make a call. This is not included in the standard package. Contact sales if you have such special requirements.

If everything else fails, you can issue a dedicated number to 'each' of your subscribers. This books one local access number for each of your subscribers. This can typically be done only in USA, Canada or UK because of cheap prices of local access numbers. When we receive a call on any such number, we do not need to read the CLI or anything else to identify the subscriber because each number is allocated to only one subscriber and just the fact that we receive a ring on that number is enough for us to know which subscriber wishes to make a call. We will then call that subscriber back and complete the rest of the call.

In that you will have to revert to web callback or SMS call back systems where the user enters both the numbers in one go and we do not have to read any DTMF.

You need to understand that CallBack requires two 'legs' of calls from our system. One leg from our system to the subscriber's own number called Leg A. The other leg from our system to the subscriber's intended number where he has called, called Leg B. You will have to charge your subscribers for both legs. So if your charges to India are 7 cents per minute and your charges to USA are 2 cents per minute, the total charge to the subscriber will be 7 + 2 = 9 cents per minute. This remains same where the subscriber calls from India to USA or USA to India. You will also be charged for both legs from your terminator.

PC to Phone business model works where a subscriber downloads your dialer to his PC and installs it. He can then use it to make calls.

The system identifies the user through a PIN that you have given to him or alternately the user can enter his username and password.

Using a dialer is useful in places where it is difficult for a subscriber to use any other way to connect. This is usually the case in countries where VoIP is illegal. Alternately the dialer is also used from hotel rooms or from other places from where dialing out to even a local number is very expensive and the user is online.

Yes. The dialer fully supports tunneling and will work in all areas even where VoIP is restricted. This is the same for the callshop and IP phones as well.

An IP phone is a device that is just like a normal phone but it uses Internet to make phone calls.

We need two features in the IP phone to work with our system.

• Support for SIP protocol
• Support for G.729a Codec

Almost all IP phones in the market today support both of these features.

In quantity, IP phones can be as cheap as US$25 per piece. In retail, the prices are usually higher like US$100 or so.

As of now we do not sell any IP Phones.

You will have to program each subscriber's username and password inside the IP phone. If your subscribers use a static IP address, you can also use the IP address to identify them.

An ATA is a device that can be used in place of an IP phone and it takes a normal telephone as the device. ATAs are a bit cheaper than IP phones but then users still have to have a normal phone in order to use ATAs. Technical requirements for ATAs are the same as the IP phones.

Mobile VoIP is a new way of using your mobile phone by routing calls over the internet rather than via traditional mobile operators - thus cutting out the cell phone provider and saving your subscribers money.

Mobile VoIP works wherever your subscribers have access to the internet via Wi-Fi or over 3G- and the availability of wireless connectivity is absolutely booming; This can mean the home, office, public areas or commercial hotspots (coffee shops, airports etc). The subscribers will be able to make free or VoIP-rate calls from their sofa or when visiting friends with Wi-Fi. Similarly, Mobile VoIP calls can be made from office and other workplaces.

You can use Our SIP(session intitation protocol) service and call using your mobile or SIP devices.

You will need username, password and SIP proxy to make calls from mobile using SIP service.

Our service support all SIP supported Mobile phones like Nokia E60, Nokia E62, Nokia E61i, Nokia N80, Nokia N80ie, Nokia N75, Nokia N95, Nokia E51, Nokia E90, Nokia E70, Nokia N82, Nokia E65.

A - Z termination is a service that many VoIP terminators provides and it means that they accept calls to every destination in the world. They are typically traffic aggregators that have Interconnect agreements with other telcos around the world. In the start it is better to start with one or two A - Z terminators and then search for better focused terminators as your business grow and your traffic patterns emerge.

A local access number also called a DID is a phone number provided in the area of your target business. For many countries you can get DIDs very cheaply for almost any area code. In other countries it is difficult or impossible to get DIDs for VoIP because of legal restrictions on VoIP.

You need local access numbers in case you are offering phone to phone or CallBack business models. People use these local access numbers to reach to your network.

If local access numbers are available in your target area, they are charged on a per month basis for each number plus another charge for 'channels' that is the maximum number of concurrent calls that you expect in the system. So you can have say 500 local access numbers and 30 channels provisioned for your service.

No. Like everything else you are free to choose the DID providers that you like and you can point those DIDs to your assigned IP in our system. To get you started quickly we do provide DIDs in most parts of the world. Contact sales for details.

No you don't need a website to run your business but in most cases it helps if you have one. In few business models, having a website is required.

Yes if you want Net-caller can also provide you with a default website. You can change it after you get it.

No. You can keep your website wherever you want but it helps if it is hosted with us as some integration may be required with few business models.

Your website provides basic information about your business. In addition it can also do the following.

• Take online signups of subscribers.
• Allow subscribers to view their bill details online.
• Accept web callback requests in case you are offering the Callback business model.

The billing system support multiple payment gateways for online payment processing. That include Authorize.net and Paypal. For details visit the billing system vendor website at http://AdvancedVoIP.com

You need a dialer if you are offering a PC to Phone business model to your customers.

The dialer runs on a PC and therefore can be used at any place where a person is online. This may be from a hotel room or from a cyber café. The most use of dialer is in countries where VoIP is still not legal or common.

We accept wire transfers, paypal and credit card payments using Visa and Master Card. We can also accept Western Union transfers to our Canada office.

Terms of payment are 100% upfront paid monthly.

Charges are defined for a partition. A Single Wholesale VoIP partition will accomodate one million minutes of traffic per month. A Single Retail VoIP partition will support up to 250 Concurrent Calls Simultaneously. For further details see http://Net-caller.com/pricing.html

After your payment is received we will take two working days to provision everything for your hosted setup. Your charging will only start from the day that your service is actually provisioned for you and you have been provided with your adminstrator login to the billing engine.

Yes, We run a dedicated instance of hosted service and provide a dedicated IP address for every client.

Codec G.729a is supported by default. For any other codec, please contact our support team..

The default system installed supports up to 500 concurrent calls. If you need more concurrent calls, please contact our support team.

Billing from http://AdvancedVoIP.com
Soft Switch and LCR from http://AdvcancedIMS.com

You will get admin rights to the billing engine and other software installed. You will not get admin rights to your servers.

You can create roles for your employees and restrict their access in the billing system provided.

Call Detail Record has details of Calling Number, Called Number, IP used, Time Start, Time Close, Duration and some other information based on business model.

The following online reports are available:

• Call Detailed Records.
• Real-time Active Calls
• Online reports providing you with any Billing/Sales/Support information.
• AVB other important reports

For the most important billing part, Net-caller has partnered with Advanced VoIP; a leading provider of billing solutions for VoIP. You will get your 'own' copy of AdvancedVoIP billing system installed for you and you will have full access to that product.

For billing questions please visit this user guide. http://Net-caller.com/UserGuide/AVB-UserGuide.pdf

Yes. The billing system allows you to make agents and extend them the rates you want. These agents will be able to make their own subscribers and offer any of the business models supported. All their traffic will still be aggregated towards you i.e. the owner of the hosted account for termination. For details visit the Online Demos page.

A softswitch is a piece of equipment that accepts calls from the originator, interfaces tightly with the billing engine to establish credit for each call, interfaces with the LCR to get the best route and then routes the call to the terminator. After the call, softswitch write a CDR (Call Detail Record) that is used to do the billing.

We used the softswitch from http://AdvancedIMS.com It is a robust and multi function softswitch and is tightly integrated with billing and LCR. The softswitch scales up very well and can take tens of thousands of concurrent calls over SIP.

LCR is a Least Cost Routing engine which is tightly plugged into the softswitch and is also integrated with the AVB billing engine that we use from AdvancedVoIP.com This software compares rates for all terminators for 'each' call and selects the best terminator for that call. The system guarantees that all your calls are routed to the least cost route possible all the time. This is a big cost saving function and reduces a lot of manual work for you if you were to route your calls to least cost route otherwise.

Yes, this option is available. You may edit your A-Z lists in Excel and upload/download files for each customer.

Yes, you may prioritize termination based on Least Cost or set manual priorities.

A default IVR is configured in all business models for the full call flow. You will get these IVRs pre configured for all your service when you signup.

Yes. You can change IVRs that you want to change. Just record changed IVRs and send them to us in .wav or .gsm format. Contact support for details.

The dialer supports SIP by default.

The dialer uses G.729a Codec.

Yes. People can use a PIN number to signup using the dialer.

Yes. People can use the single balance in all business models.

The dialer can work at times in places where VoIP is blocked. In case normal VoIP operation is not possible, tunneling can be turned on in the dialer. Contact sales to discuss your specific needs.

We provide free support 24 hours a day over email. Send us an email at support@Net-caller.com .
In case of Emergencies you may even call us and we will get in touch with you ASAP. After you signup, we will provide you with an emergency phone number.